Payments, receipts and refunds
How checkout works, the receipt you get, what happens when a payment fails, and how to ask for a refund within 14 days.
Purchases are made from Usage & billing in your dashboard, or while choosing a plan when you sign up.
Checkout
- Choose Buy credits (pick a pack or type an amount from $5) or select the BYOK Lifetime license.
- You're taken to a secure checkout page from Dodo Payments, our payment provider. Taxes for your country are shown there.
- After paying, you're brought back to Kinisma. Credits or your new plan appear within a few seconds.
Your receipt
When a payment succeeds, we email a receipt to your account's address with what you bought, the amount, the date and a payment reference. It also has buttons to download the desktop app.
Your plan and credit balance are always in Usage & billing.
If a payment fails
If your bank declines the charge or the card details need another look, nothing on your account changes. We email you that the payment didn't go through, with a Try again button. You can retry with the same or a different payment method.
If money left your account for a payment that failed, it's returned automatically by your bank.
Refunds
If Kinisma isn't right for you, email [email protected] within 14 days of your purchase:
| What you bought | What we refund |
|---|---|
| BYOK Lifetime license | The full price, within 14 days |
| Credits | Credits you haven't used yet |
- Credits already spent on builds can't be refunded.
- A refunded lifetime license ends, and your account goes back to the Free plan.
- Nothing here limits refunds you're entitled to by law. See the Terms of Service.
Questions
Which payment methods can I use?
Checkout is handled by Dodo Payments, which accepts major cards and other local methods depending on your country. Taxes are calculated at checkout.
Do credits expire?
No. Credits you buy never expire.
Can I get a refund for credits I've used?
No. Unused credits from a purchase can be refunded within 14 days, but credits already spent on builds can't.
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