Troubleshooting

#Installing

"Windows protected your PC." Click More info → Run anyway. Windows SmartScreen shows this for apps it hasn't seen many downloads of yet.

#Signing in

The browser doesn't open, or nothing happens after signing in.

• After you sign in on kinisma.com, your browser asks to Open Kinisma Studio. Click it; tick Always allow to skip the question next time.
• If you dismissed it, click Sign in with your browser again.
• Make sure Kinisma Studio has been opened at least once since it was installed or updated, so Windows knows where to send the sign-in.

"Signing in through the browser took too long." The app waits 10 minutes. Click Sign in with your browser again.

"The sign-in code is invalid or has expired." Start again from Sign in with your browser. Each sign-in link works once, for 2 minutes.

"This computer is linked to another Kinisma account." See One account per computer.

"Can't reach Kinisma…" Check your internet connection. Firewalls, VPNs or HTTPS-inspecting proxies can block kinisma.com and api.kinisma.com; allow them.

#The AI model

"Connect a model first" or "…uses your own OpenRouter key: add it in Settings → AI model." Your plan uses your own key. See Bring your own key.

"The model rejected the API key." The key was deleted or is out of credit on OpenRouter. Check it at openrouter.ai, or paste a new one in Settings → AI model.

The agent paused about a spending limit. One request reached Spending limit per message. Say "continue", or raise the limit in Settings → AI model.

The app closed while the agent was working. Open the project and say "continue".

#The preview

"Updating the preview…" stays for a long time. The agent is changing the video. The previous version keeps playing until the new one is ready. If it never finishes, ask the agent to "check the preview and fix any errors", or restart the app.

#Exports

See the messages and fixes in Export a video. If an export fails partway, try again; nothing counts against your plan for a failed export.

#Dictation and the microphone

"The microphone is blocked." Open Windows Settings → Privacy & security → Microphone and allow desktop apps to use it.

"Add your OpenRouter API key in Settings to use dictation." Dictation runs on OpenRouter; add a key in Settings → AI model.

#Product demos and tutorials

"No Chrome or Edge found." Install Google Chrome or Microsoft Edge. The agent uses it to film your product.

The video shows the logged-out site. Click Open browser to sign in when the agent asks, and sign in. If you skipped it, ask the agent to "sign in and record again". See Product demos and tutorials.

#Kokoro voices

The first video with a Kokoro voice downloads the voice model (about 90 MB), so it takes a little longer. Later videos start straight away.

#Still stuck?

Email [email protected] with what you were doing, the exact message, and your app version.